Metalstorm Reviews

Poor quality low grade metal. Bends too easily for $103

I order 2 items (same thing) on November 26// After several emails I received on Dec.28 with only 1 item delivered// e mailed them same excuses// emailed again on Jan 10 and Jan 11 with no response.. They have had teir money since Nov 26 2021 Just want my second item.

I ordered a metal sign and the email confirmation said it ships within 5-7 days. It was supposed to be a Christmas gift. It's now been 18 days (well beyond Christmas) and it still hasn't shipped. I canceled the order but they refuse to refund my money. They refuse to even acknowledge their own statements of 5-7 days. Customer service is nonexistent and truly does not care about their customers. I filed a complaint with the BBB which has rated the company an F due to customer complaints. There are 64 complaints just on delivery issues alone. I have filed a credit card dispute since they refuse to issue me a refund for an item never received.

Now going on 7 weeks and still have not received my order! The worst company ever!!!

I have been waiting for my order for over 5 weeks and my credit card was charged on the day I placed my order!
I have emailed many times to only receive the same reply “we apologize for the delay”. I tried calling, they don’t accept calls and tell you to email. I can’t get a straight answer as to when I can expect my order. Very disappointed in their customer service

I placed orders for two signs. They accepted the order then I was advised it wasn't able to be filled (no idea why) and my Visa would be refunded. I ordered the products from another company. I unexpectedly received my order from Metal Unlimted and was charged. I tried to email, phone calls and I received ZERO customer service telling them I ordered from another company after THEY CANCELED. They refused to return phone calls. I ended up with extra signs for over $240 that I didn't want. Customer service does not exist.

If I could leave a worse review, I would. I have a Party this Friday, and I ordered these six weeks ago. Unfortunately, they used the only company worse than them to ship these, FedEx. So FedEx says to call them and they say to file a claim with FedEx. Don't use either of these companies, you'll regret it if you do.

Received as a gift. One number needed changed from 9 to 8. Unable to do this at all even when offered to pay to change a 9 to an 8. No flexibility or customer support. Do you hurt gify persons feelings because they made a simple mistake? Piece is going in the trash as it has wrong day. VERY disappointed with this company and would not recommend.

Ordered the 18 inch copper version on June 10. Product arrived June 20. Was advised of status during entire process. Very pleased with the end result. People have been getting my last name wrong for more than 70 years but the name sign was spot on. Perhaps thinner material then expected but certainly a quality product well finished. Wife was very happy with belated anniversary gift.

Product was good, but was misprinted. After asking for it to be replaced, they said they would but a week went by with no other info. I then asked for it to be refunded. That was not acknowledged, only to be told the order was being made. After more silence, I messaged via Facebook to ask for a refund. That was not acknowledged - I was told a new one was being made. I finally got an email today that the product was near completion, but I do not want it. I just want a refund since it was a gift for Mother's Day.

Ordered a large sign for wedding but didn't realise it was a duplicate because somebody else had done the same thing. I tried to cancel within 2 hours and no answer by phone and I sent 4 emails and no response. they refused to cancel the order even before they started making it! Extremely bad customer service. Never will do business again with this company. If u make a mistake at all with metal unlimited, you are screwed.